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Helpdesk

How can I get help with the application?

There are several ways to get help:   1. Via the application Help section. 2. Via the Support Portal. 3. By email.  

How can I reach the application Help Center?

Many application functioning issues are described in the User Manual, please read it before you start. Pay attention to the Problem Resolution section.   User Manual is available in the app:   - Android: Profile/Support/Help Center. - iOS: Profile/User Manual.  

How can I get help via the application?

You can send a support request via the application.   During a visit, a support request form is available from the main visit screen by clicking on the "..." button in the upper right corner of the screen. A pop-up menu will appear, where you need to select:   - For Android app: Helpdesk.  - For iOS app: Help.   Once you have completed the visit, support request form is available on the Profile screen:   - In the Android app: Helpdesk. - In the iOS app: Help.   While creating a request, please describe your question in as much detail as possible. If your request is concerning a specific visit, please be sure to include that visit number. If the request concerns a specific store, please indicate the code, name or address of the store. Attach any screenshots, photos or videos that can help us get to the bottom of your issue, and help you with a solution.   Submit your request. Please note that an internet connection is required for request submission.   You will receive our Helpdesk response in the same chat. If the support operator asks some clarifying questions about your request, please answer.  

How can I get help via the support portal?

You can send us a support request via the support portal at https://inspector-cloud.zendesk.com   Create a new request following the Send Request link. Fill out the request form:   - In the Email Address field, enter your contact address for response. - In the Subject field, briefly outline your issue. - In the Company Name field, put the name of organization, interests of which you represent. Employees of merchandising agencies and distributors should state the name of their client, and not the one of their employer. - In the Route Number field, indicate the identifier of your route or territory, if available. - In the Region field, specify your region. - In the Description field, describe your question in as much detail as possible. If your request is concerning a specific visit, please be sure to include that visit number. If the request concerns a specific store, please indicate the code, name or address of the store. - In the Attachments field, attach any screenshots, photos or videos that can help us get to the bottom of your issue and help you with a solution.   Click the Submit button. We will send an email response to your contact address.  

How can I get help by email?

You can send us a support request by writing an email to: support@inspector-cloud.zendesk.com   In your email, please indicate:   1. Your name and position. 2. Interests of which organization you represent. Employees of merchandising agencies and distributors should state the name of their client, and not the one of their employer. 3. Route or territory number, if available.   Please describe your question in as much detail as possible. If your request is concerning a specific visit, please be sure to include that visit number. If the request concerns a specific store, please indicate the code, name or address of the store.   Attach any screenshots, photos or videos that can help us get to the bottom of your issue and help you with a solution.   Helpdesk operator will email you back our response.   

How can I see a Helpdesk response in the application?

Helpdesk responses are available in the same chat where support was requested.  

How can I see a Helpdesk response via the portal?

Log in to the support portal by clicking on Login icon in the upper right corner of the screen. If this is your first time using the support portal, register by following the Registration link. When registering, enter your valid email address. After logging in, you will be able to access the history of your requests, and read the Helpdesk responses.  

What do I do if Helpdesk is not responding?

1. Make sure your request was sent, you’ll need an internet connection for that. 2. Make sure that you have answered all the clarifying questions from our support operator, if any. 3. Please write to us again to follow uр.